On-premises contact centers are costly to operate, time-consuming to manage, and often very complex to set up. With Omnichannel Customer Experience solutions on AWS, companies can achieve consistent and connected customer experiences across voice and chat that adapt in near real-time. These solutions provide personalized automation that delights customers. They leverage multilingual, conversational artificial intelligence (AI) to understand intent and maintain context while automating tasks and engaging with customers over voice, SMS, and email.
Purpose-built cloud products
Software, SaaS, or managed services from AWS Partners
Prescriptive architectural diagrams, sample code, and technical content