Solutions for Customer Experience

Discover curated Solutions that address varied customer experience use cases

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Transforming customer experience with AWS

Unlock the full potential of the cloud and innovate faster. AWS offers the broadest set of services, Solutions, and Guidance coupled with pre-built industry AWS Partner Solutions to make it easier to select the right tools for your highest-priority workloads. Use Customer Experience Solutions on AWS to orchestrate multi-channel customer engagement, automate customer service workflows, and deliver data-driven personalized experiences.

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Browse Solutions for customer experience

Explore AWS Services, ready-to-deploy AWS Solutions, specialized Partner Solutions, and architectural Guidance for your customer experience use cases.

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Content Creation and Management
Customer Analytics and Intelligence
Customer Data Management
Customer Service and Contact Center
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  • AWS Service

    Amazon Connect

    Accelerate innovation at lower cost with Amazon Connect, an AI-native contact center from AWS

  • Guidance

    Configuring Virtual Calls on Salesforce Using Amazon Chime

    This Guidance demonstrates how to deploy Salesforce with Amazon Chime to support Virtual Calls on Salesforce.

  • Partner Solution

    genesys

    Genesys Cloud

    Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.

  • Partner Solution

    talkdesk

    Talkdesk CX Cloud

    Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering customer experience as competitive advantage while optimizing operational efficiency & reducing cost

  • Partner Solution

    ori

    Conversational AI VoiceBot

    Oriserve’s Voice Bot which can be integrated with your telephony platform as is able to self serve either inbound conversations and outbound conversations for a whole plethora of use cases

  • Partner Solution

    nice

    NICE CXone

    NICE CXone, the world's #1 cloud customer experience platform, transforms your call center software - empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
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