Gain VOC insights from integrated dashboards to improve customer satisfaction
For businesses to continuously improve their products and services for customers, they must first capture feedback on the customer experience and customer journey. Voice of the Customer (VOC) solutions on AWS help businesses capture VOC insights by collecting data such as customer feedback, social media interactions, and reviews. These solutions provide tools to evaluate a customer’s expectations and needs related to a product or service. They also generate actionable insights through intuitive dashboards to present to stakeholders.
AWS Services
Purpose-built cloud products
Total results: 2
- Alphabetical (A->Z)
AWS Solutions
Ready-to-deploy solutions assembling AWS Services, code, and configurations
Partner Solutions
Software, SaaS, or managed services from AWS Partners
Total results: 6
- Publish Date
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Calabrio ONE
The Calabrio ONE workforce performance suite maximizes its core of workforce optimization (WFO) with enterprise-grade agent engagement and AI-fueled analytics tools to empower contact center and agents as brand guardians. The fully integrated, true-cloud solutions include Quality Management, Workforce Management, Analytics, Performance Coaching, and Data Management. -
SuccessKPI Contact Center Intelligence
Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more. -
Airline Reviews Sentiment Analyzer
Airline Reviews Sentiment Analyzer uses Natural Language Processing to classify category of reviews from Passengers. -
Verint Voice of the Customer (VoC)
Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) solutions – to increase customer loyalty and business performance. -
Strategic Research™
Get answers to your most important market, brand, customer, and product questions with survey software that can handle everything from simple questionnaires to detailed research projects for the world’s biggest brands. Design your survey with our intuitive drag-and-drop survey tool.
Guidance
Prescriptive architectural diagrams, sample code, and technical content