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- Guidance for Configuring Virtual Care on Salesforce Using Amazon Chime
Guidance for Configuring Virtual Care on Salesforce Using Amazon Chime
Overview
The Guidance shows how to implement Salesforce Virtual Care, which integrates Amazon Chime with Salesforce Health Cloud to facilitate accessible video and audio support for patient-clinician interactions. Virtual Care sessions use automatic speech recognition to generate real-time audio transcriptions, displayed as running captions directly on the interface. By using this Guidance, you can scale digital engagement, offer improved care-team efficiency, remove barriers to healthcare, and provide a more connected, equitable experience.
Benefits
Deliver seamless telehealth services through integrated video conferencing and near real-time transcription capabilities. Improve healthcare access while maintaining HIPAA compliance through encrypted communications and secure credential management.
Reduce administrative burden by automating appointment management and clinical documentation through seamless Salesforce Health Cloud integration. Ensure operational reliability with comprehensive event monitoring and robust failure handling through Amazon EventBridge and Amazon SQS.
Implement a turnkey telehealth solution that integrates with existing Salesforce Health Cloud deployments for a complete patient view. Scale digital engagement while reducing costs through managed AWS services that eliminate infrastructure management overhead.
How it works
These technical details feature an architecture diagram to illustrate how to effectively use this solution. The architecture diagram shows the key components and their interactions, providing an overview of the architecture's structure and functionality step-by-step.
Deploy with confidence
Ready to deploy? Review the sample code on GitHub for detailed deployment instructions to deploy as-is or customize to fit your needs.
Disclaimer
The sample code; software libraries; command line tools; proofs of concept; templates; or other related technology (including any of the foregoing that are provided by our personnel) is provided to you as AWS Content under the AWS Customer Agreement, or the relevant written agreement between you and AWS (whichever applies). You should not use this AWS Content in your production accounts, or on production or other critical data. You are responsible for testing, securing, and optimizing the AWS Content, such as sample code, as appropriate for production grade use based on your specific quality control practices and standards. Deploying AWS Content may incur AWS charges for creating or using AWS chargeable resources, such as running Amazon EC2 instances or using Amazon S3 storage.
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