Solutions Implementation FAQ
Q: How much does this solution cost?
A: You are responsible for the cost of the AWS services used while running this solution. As of March 2021, the cost for running this solution with default settings in the US East (N. Virginia) Region (excludes free tier) for a five-minute call is approximately $0.15 for the call and $0.06 per day for the Direct Inward Dial (DID) number for Amazon Connect.
The additional costs for the five-minute call when deploying the AWS CloudFormation template using the default AWS Lambda configuration and other AWS services is approximately $0.67 for the call. For more information about costs, refer to the implementation guide.
Q: Does this solution's web UI have user authentication?
A: Yes. This solution uses a combination of Amazon Connect and AWS Security Token Service (STS) to authenticate users. Users sign in to the web UI using Amazon Connect user credentials to set their availability and answer calls.
Training and Certification
AWS Training and Certification builds your competence, confidence, and credibility through practical cloud skills that help you innovate and build your future. Learn more »
Introduction to Artificial Intelligence
In the course, we discuss what AI is and why it is important, and take a brief look at machine learning and deep learning—which are subsets of AI—and describe how Amazon uses AI in its products.
Introduction to AWS Machine Learning Services
This course introduces Amazon Machine Learning and Artificial Intelligence tools that enable capabilities across frameworks and infrastructure, machine learning platforms, and API-driven services.
AWS Certified Solutions Architect – Associate
This exam validates your ability to effectively demonstrate knowledge of how to architect and deploy secure and robust applications on AWS technologies.
The AWS Partner Network (APN) is focused on helping partners build successful AWS-based businesses to drive superb solutions and customer experiences. APN Partners are focused on customer success, helping you take full advantage of all the business benefits that AWS has to offer. With their deep expertise on AWS, APN Partners are uniquely positioned to help your company at any stage of your Cloud Adoption Journey and to help you solve some of your most complex problems.
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Visit the following pages to learn more about the services we used to build this AWS Solution.