Solutions Implementation FAQ
Q: How much does this solution cost?
A: You are responsible for the cost of the AWS services used while running this solution. As of March 2021, the cost for running this solution with default settings in the US East (N. Virginia) Region (excludes free tier) for a five-minute call is approximately $0.15 for the call and $0.06 per day for the Direct Inward Dial (DID) number for Amazon Connect.
The additional costs for the five-minute call when deploying the AWS CloudFormation template using the default AWS Lambda configuration and other AWS services is approximately $0.67 for the call. For more information about costs, refer to the implementation guide.
Q: Can I customize phrases and actions?
A: Yes. This solution includes a file that contains a mapping of key phrases to suggested actions. You can customize this file to fit your needs. For more information, refer to the implementation guide.
Q: Does this solution's web UI have user authentication?
A: Yes. This solution uses a combination of Amazon Connect and AWS Security Token Service (STS) to authenticate users. Users sign in to the web UI using Amazon Connect user credentials to set their availability and answer calls.
Q: Can I deploy this solution in any AWS Region?
A: You must deploy this solution in AWS Regions where Amazon Connect, Amazon Translate, Amazon Comprehend, and Amazon Kinesis Video Streams are available. For more information, refer to the AWS Regional Services List.
Training and Certification
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Introduction to Artificial Intelligence
In the course, we discuss what AI is and why it is important, and take a brief look at machine learning and deep learning—which are subsets of AI—and describe how Amazon uses AI in its products.
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AWS Certified Solutions Architect – Associate
This exam validates your ability to effectively demonstrate knowledge of how to architect and deploy secure and robust applications on AWS technologies.
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