Solutions Implementation FAQ

Q: Can I customize phrases and actions?

A: Yes. This solution includes a file that contains a mapping of key phrases to suggested actions. You can customize this file to fit your needs. For more information, see the implementation guide.  

Q: Does this solution's web UI have user authentication?

A: Yes. The solution uses a combination of Amazon Connect and AWS Security Token Service (STS) to authenticate users. Users log into the web UI using Amazon Connect user credentials to set their availability and answer calls.

Q: Can I deploy AI Powered Speech Analytics for Amazon Connect in any AWS Region?

A: Customers must deploy the solution in AWS Regions where Amazon Connect, Amazon Translate, Amazon Comprehend, and Amazon Kinesis Video Streams are available (see AWS service offerings by region).

Training and Certification

AWS Training and Certification builds your competence, confidence, and credibility through practical cloud skills that help you innovate and build your future.  Learn more »

Introduction to Artificial Intelligence

In the course, we discuss what AI is and why it is important, and take a brief look at machine learning and deep learning—which are subsets of AI—and describe how Amazon uses AI in its products.

Enroll now »

Introduction to AWS Machine Learning Services

This course introduces Amazon Machine Learning and Artificial Intelligence tools that enable capabilities across frameworks and infrastructure, machine learning platforms, and API-driven services.

Enroll now »

AWS Certified Solutions Architect – Associate

This exam validates your ability to effectively demonstrate knowledge of how to architect and deploy secure and robust applications on AWS technologies.

Schedule your exam »

Partner resources

The AWS Partner Network (APN) is focused on helping partners build successful AWS-based businesses to drive superb solutions and customer experiences. APN Partners are focused on customer success, helping you take full advantage of all the business benefits that AWS has to offer. With their deep expertise on AWS, APN Partners are uniquely positioned to help your company at any stage of your Cloud Adoption Journey and to help you solve some of your most complex problems.

Visit the following pages to learn more about the services we used to build this AWS Solution.

Need more resources to get started with AWS?

Visit the Getting Started Resource Center to find tutorials, projects and videos to get started with AWS.

Learn more »