Companies in the travel and hospitality (T&H) industry need to deliver the right message at the right time to the right traveler throughout their journey. Using Omnichannel Traveler/Guest Communication solutions on AWS, companies can manage and analyze customer communications across multiple channels, such as email, web, and social media. T&H companies can use this data to personalize the customer experience, such as developing intelligent emails to reduce response times. Ultimately, these solutions can help reduce manual labor and allows staff to focus on providing better service to their customers.

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