Companies in the travel and hospitality (T&H) industry need to deliver the right message at the right time to the right traveler throughout their journey. Using Omnichannel Traveler/Guest Communication solutions on AWS, companies can manage and analyze customer communications across multiple channels, such as email, web, and social media. T&H companies can use this data to personalize the customer experience, such as developing intelligent emails to reduce response times. Ultimately, these solutions can help reduce manual labor and allows staff to focus on providing better service to their customers.

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

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  • Unified Profiles for Travelers and Guests on AWS

    Unified Profiles for Travelers and Guests on AWS helps you collect customer data from multiple systems to unlock insights, driving personalization and a curated experience for travelers and guests.

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Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Airline Reviews Sentiment Analyzer

    Airline Reviews Sentiment Analyzer uses Natural Language Processing to classify category of reviews from Passengers.
  • iLoyal

    iLoyal is an airline loyalty management platform like no other. Its modern cloud-based architecture, built with a micro-services approach, is highly configurable and scalable, allowing loyalty leaders to sidestep painstaking systems customizations.
  • Airline Tweets and Reviews Sentiment Analyzer

    ML based solution which classifies tweets and reviews about airlines into positive, neutral and negative sentiment categories.
  • IBS Software Mailbot

    Specifically designed for the travel domain, the IBS Software Mailbot brings together our decades of domain knowledge and natural language processing (NLP) expertise. It introduces high operational efficiency for airline contact centers and allows them to automate just about any inbound email use case under various functions such as Reservation, Cargo, Loyalty, Crew, and IT Helpdesk.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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  • Digital Concierges for Hospitality on AWS

    This Guidance demonstrates how hospitality companies can drive agent and employee productivity through automation and generative AI to increase guest satisfaction, upsell opportunities, and reduce the total cost of ownership of current customer experience technologies.
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