Companies in the travel and hospitality (T&H) industry need to deliver the right message at the right time to the right traveler throughout their journey. Using Omnichannel Traveler/Guest Communication solutions on AWS, companies can manage and analyze customer communications across multiple channels, such as email, web, and social media. T&H companies can use this data to personalize the customer experience, such as developing intelligent emails to reduce response times. Ultimately, these solutions can help reduce manual labor and allows staff to focus on providing better service to their customers.
AWS Solutions
Ready-to-deploy solutions assembling AWS Services, code, and configurations
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Partner Solutions
Software, SaaS, or managed services from AWS Partners
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Total results: 4
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Airline Reviews Sentiment Analyzer
Airline Reviews Sentiment Analyzer uses Natural Language Processing to classify category of reviews from Passengers. -
iLoyal
iLoyal is an airline loyalty management platform like no other. Its modern cloud-based architecture, built with a micro-services approach, is highly configurable and scalable, allowing loyalty leaders to sidestep painstaking systems customizations. -
Airline Tweets and Reviews Sentiment Analyzer
ML based solution which classifies tweets and reviews about airlines into positive, neutral and negative sentiment categories. -
IBS Software Mailbot
Specifically designed for the travel domain, the IBS Software Mailbot brings together our decades of domain knowledge and natural language processing (NLP) expertise. It introduces high operational efficiency for airline contact centers and allows them to automate just about any inbound email use case under various functions such as Reservation, Cargo, Loyalty, Crew, and IT Helpdesk.
Guidance
Prescriptive architectural diagrams, sample code, and technical content
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Total results: 1
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Digital Concierges for Hospitality on AWS
This Guidance demonstrates how hospitality companies can drive agent and employee productivity through automation and generative AI to increase guest satisfaction, upsell opportunities, and reduce the total cost of ownership of current customer experience technologies.