Travel and hospitality (T&H) companies have the opportunity to reduce costs and boost satisfaction among customers and employees alike using Traveler/Guest Self-Service solutions on AWS. By implementing self-service assets across digital and voice support channels, T&H companies can empower their customers to find solutions to potential issues without needing to speak with an agent. Using these solutions, companies can improve customer satisfaction, reduce representative workflows, boost productivity, and reduce the cost of customer support in the process.

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

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  • Generative AI Application Builder on AWS

    Accelerates development and streamlines experimentation by helping you ingest your business-specific data and documents, evaluate and compare the performance of large language models (LLMs), rapidly build extensible applications, and deploy those applications with an enterprise-grade architecture.
  • QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
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Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Conversations by NLX

    Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset.
  • NLX Journey

    A one-of-a-kind, AI-powered, enterprise travel and hospitality solution which combines unscripted, natural conversations, and the ability to transact. A human-like interaction integrating search, customer experience, and commerce across multiple brands into a single, unified, conversational experience.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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