Deloitte’s AI-Driven Contact Center on AWS

Tailor your omni-channel contact center experience to fit your customers’ needs

Deloitte’s AI-driven Contact Center on Amazon Web Services (AWS) is an artificial intelligence (AI)-enabled omni-channel contact center solution with self-service and analytics functionalities that help your organization customize customer experiences. Integrated with Amazon Connect and Amazon Lex, Deloitte’s solution provides the comprehensive analytics necessary to evolve and meet customer demands. Additionally, Deloitte’s solution can be further tailored or integrated with your custom or packaged customer relationship management (CRM) solutions and workforce management services.

This solution is provided by Deloitte, an AWS Partner Network (APN) Premier Consulting Partner with validated Amazon Connect capabilities.

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    Solution highlight:

    • Easily configurable: Reduce time-to-market for releasing and updating features and capabilities
    • ­Self-service capabilities: Allow users to drive their own omni-channel, AI-enabled experience
    • ­Secure: Leverage an architecture based on industry best practices to keep critical customer data protected
    • ­Predictable pricing: Pay only for what you use with the predictable pricing model
    AI-driven contact center with actionable analytics by Deloitte

    Key Features:

    • ­Speech and text analytics: Assess customer sentiments and identify potential issues as they arise
    • ­Advanced business intelligence integration: Apply out-of-the-box analytics for IVRs, ACDs, speech, text, CRMs, quality monitoring, and your own unique datasets
    • ­Configurable topic detection: Trigger automatic actions from call recordings with SuccessKPIs AI engine
    • ­Managed services: Deloitte can manage and maintain components of your contact center
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    APN Partners with validated Amazon Connect capabilities deliver implementations, integrate relevant AWS services, and accelerate the ramp-up of new users. This solution was developed by Deloitte, an APN Premier Consulting Partner with validated Amazon Connect capabilities.

  • Launch
  • Launch

    This solution is available through Deloitte, an APN Premier Consulting Partner and an AWS Security Competency Partner. To get started with this solution, contact Deloitte.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    Contact Deloitte to learn more about purchasing this solution.

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