AWS Activate Frequently Asked Questions and Answers

Q. What is AWS Activate?
AWS Activate is a free program that provides eligible startups with tools and resources, including AWS credits, and AWS Support credits to help startups quickly get started on AWS and grow their business. AWS Activate consists of two program tiers – Activate Founders and Activate Portfolio. You can learn about the individual programs tiers here.

Q. Who can apply for AWS Activate?
AWS Activate is open to bootstrapped, self-funded, and funded startups up to and including Series A. Startups must have been founded within last 10 years, and have a functioning website or public profile. Self-funded and bootstrapped startups not associated with an AWS Activate Provider may apply for AWS Activate Founders. Self-funded and funded startups (Pre-Seed, Angel, Seed, Debt Financing and Series A) affiliated with an AWS Activate Provider may apply for AWS Activate Portfolio. Unfortunately, Startups building on AWS China Regions are not eligible for AWS Activate. If you are building on AWS China Regions, please apply for the AWS Activate China program here.

Q. Do I need an AWS account to join AWS Activate? What permissions do I need to access the Activate application?
To apply for AWS Activate, you must have an AWS account. Your AWS account also needs to have administrator level permissions to access the Activate application form. If you have an AWS root account (i.e. you log in by an e-mail and password), you will have admin permissions. If you do not have a root account, you can gain administrator level permissions by creating your first IAM Admin User and Group. If you have an account but it isn’t active, please contact AWS Support. If you don’t have an account, you can create one for free.

Q. What are the benefits of AWS Activate Founders?
AWS Activate Founders provides $1,000 USD in AWS credits (valid for two years), and $350 USD in AWS Developer Support credits (valid for one year), along with access to the Activate Console and member-only exclusive offers.

Q. What are the benefits of AWS Activate Portfolio?
AWS Activate Portfolio provides up to $100,000 USD in AWS credits, up to $10,000 USD in AWS Business Support credits, 80 credits for Qwiklabs, and access to the Activate Console and exclusive member-only offers. The exact details of your benefits will be detailed in your AWS Activate welcome email.

Q. How do I apply for AWS Activate?
Applying for AWS Activate takes just a few minutes. The process for applying for AWS Activate Founders and AWS Activate Portfolio is the same, but you must be associated with and have your AWS Activate Provider’s Org ID in order to apply for AWS Activate Portfolio. If you do not have their Org ID, please reach out to your AWS Activate Provider directly. To apply, follow these key steps: 1) ensure you meet the eligibility criteria for Activate Founders or Activate Portfolio which can be found on the AWS Activate Getting Started webpage; 2) log in to AWS. If you do not have an AWS account, you can create one for free here; 3) once logged in, click here and select the Activate program tier you would like to apply for. As a friendly reminder, if you don’t have an Org ID, select Founders. If you have an Activate Providers Org ID, select Activate Portfolio and 4) complete the application form in full and submit.

Q. What is an Organization ID (Org ID)?
Each AWS Activate Provider has a unique identifier called an Org ID. An Org ID is confidential and should not be shared - it is not a promotional code. To apply for Activate Portfolio you must enter the Org ID, given to you by your AWS Activate Provider, into the AWS Activate Portfolio application form. If you are associated with an AWS Activate Provider, but you do not have their Org ID, please reach out to your AWS Activate Provider to request their Org ID. A list of featured AWS Activate Providers can be found here. If you are not associated with an AWS Activate Provider, you may be eligible to apply for AWS Activate Founders.

Q. How long does it take to process applications?
AWS Activate applications are processed in the order they are received. It usually takes seven to ten business days for your application to be processed. Unfortunately, we are unable to expedite application processing. Our team is working as fast as we can to process applications.

Q. I have received AWS credits from AWS EdStart or other AWS credit program. Does this make me ineligible for AWS Activate?
No. AWS credits issued by Activate are not impacted by previous AWS credits you may have received through other programs including AWS EdStart.

Q. How many times can I apply for AWS Activate Founders?
You can only receive AWS Activate Founders benefits once. If you have previously received AWS Activate Founders benefits, you are ineligible to apply again.

Q. I was approved for AWS Activate Founders and I am now associated with an Activate Provider. Can I apply for AWS Activate Portfolio?
Yes. You are eligible to apply for AWS Activate Portfolio if you meet the application criteria set out here. Your Activate Founders’ benefits do not impact the amount of AWS credits received through AWS Activate Portfolio.

Q. I am associated with a venture capital firm, accelerator, incubator, or other startup-enabling organization. Am I eligible for Founders?
No. AWS Activate Founders is for bootstrapped startups that are not affiliated with an AWS Activate Provider. If you are affiliated with an Activate Provider and meet the application criteria found here, you are eligible to apply for AWS Activate Portfolio. Please ask your startup-enabling organization (venture capital firm, accelerator, incubator etc.) for more information.

Q. I’m associated with more than one AWS Activate Provider. Can I apply for AWS Activate Portfolio more than once?
Yes. You can apply for AWS Activate Portfolio more than once as long as each application is for a greater amount of AWS credits than your previous approved application and you haven’t received the maximum lifetime value of $100,000 in AWS credits not including AWS Support plan credits.

Q. How many times can I benefit from a specific AWS Activate Provider’s offer?
You can only benefit from an AWS Activate Provider's specific offer once. If your Activate Provider has two offers, you may apply for the second offer as long as it’s for a greater amount of AWS credits than your previous approved application and you haven’t received the maximum lifetime value of $100,000 in AWS credits not including AWS Support plan credits.

Q. My startup has received AWS credits previously from AWS Activate Portfolio, am I eligible to apply again?
You can apply for AWS Activate Portfolio again as long as your application is 1) for a greater amount of AWS credits than your previous approved application; 2) you haven’t received the maximum lifetime value of $100,000 in AWS credits not including AWS Support plan credits; 3) you have a valid Org ID and 4) you still meet the criteria of the Activate Portfolio program.

Q. How do I access and use the Qwiklabs credits?
To begin, go to the Qwiklabs AWS Activate login page. Enter your email address (the email address you used to apply to AWS Activate) and a password of your choice. This will set up a Qwiklabs account pre-loaded with 80 credits. Use this email address and password to access the self-paced labs. If you have trouble signing in, or if you experience any other technical difficulties with the self-paced labs, contact the Qwiklabs team (support@qwiklab.com) for immediate technical support.

Q. Can I submit more than one application at the same time?
No. You can only submit one application at any one time. If you submit two AWS Activate Portfolio applications at the same time, for different credit offers, the application with the smaller credit amount will be automatically rejected. If you submitted both an Activate Founders and Portfolio application at the same time, the Founders application will be automatically rejected and the Portfolio application will continue to be processed.

Q. I am a founder of two startups. One of my startups is in enrolled in AWS Activate. Can I apply again for my second startup?
Yes. Please note - each startup must have it’s own AWS account. If you apply from the same AWS account, even though the second startup is a separate entity, your application will be declined.

Q. Where can I find the full list of AWS Activate Providers?
The AWS Activate team is unable to disclose the full list of AWS Activate Providers at this time. The list of featured AWS Activate Providers can be found here.

Q. I have received AWS credits from AWS Activate, but I need more AWS credits. How do I apply for more?
If you are an Activate Founders member, you may be eligible to apply for AWS Activate Portfolio and in turn receive additional AWS credits. For more information on Activate Portfolio, please click here. If you are an Activate Portfolio member, and you have not received the maximum lifetime credit amount, you must be associated with an AWS Activate provider that offers a larger AWS credit award than the one you have already received.

AWS Credits

Q. What can I use AWS credits for?
AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. You can use your AWS credits for AWS services from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. For a comprehensive list of eligible services, please review the lowermost section of the credits page here after receiving your AWS Activate welcome email.

Q. What’s not covered by AWS credits?
AWS credits cannot be applied to any fees or charges for Amazon Mechanical Turk, Ineligible AWS Support, AWS Marketplace, Amazon Route 53 domain name registration or transfer, any Services for mining for cryptocurrency, or any upfront fee for any Services such as Savings Plans and Reserved Instances (collectively, “Ineligible Services”). Any other service not listed in the AWS Billing and Cost Management Console is not covered by AWS credits.

Q. How do I use my AWS credits?
No action is required from you to activate your AWS credits. AWS credits offset eligible AWS Services fees and charges incurred during or following the billing cycle in which you receive the credits. You can view, track, and monitor your AWS credits in the Activate Console and the AWS Billing and Cost Management Console.

Q. How are my AWS credits applied to Reserved Instances or Saving Plans?
AWS credits are applied to Reserved Instances and Saving Plans the same way as other AWS Services. Upfront fees for Reserved Instances and Savings Plans are not covered by AWS credits.

Q. Where can I find details about my AWS credits including credit usage?
You can find details about your AWS credits including the exact credit amount, their expiration date, remaining balance, and the applicable AWS services on the lowermost section of the credits page on the AWS Billing and Cost Management Console and the credits section of the AWS Activate Console.

Q. How are my AWS credits applied against my bill? Can I use them to cover historical AWS bills?
AWS credits in your AWS account are applied only to offset eligible AWS Services fees and charges incurred during or following the billing cycle in which you receive the credits. AWS credits cannot be used to offset or cover historical AWS bills. For example, if your AWS credits are issued in your AWS account in the month of May, your AWS credits will not count against your AWS bills from April or previous months.

Q. Why did I receive a different amount of AWS credits than what I applied for?
If your startup has previously received AWS credits from AWS Activate, and you are applying for additional credits which is a larger amount than what you have received thus far, you will receive the difference between the two AWS credit awards. For example, if you received $5,000 USD in AWS credits, and you subsequently applied for $25,000 USD in AWS credits, you will receive $20,000 USD in AWS credits if approved. If you are applying for a smaller amount of AWS credits than what you have already received, or if you have already reached the maximum lifetime value of AWS credits of $100,000 USD, your application will be declined.

Q. How long are AWS credits valid?
AWS credit awards are valid for one or two years from the date your AWS credits are issued. AWS support credits are valid for 1 year. To view your AWS credits’ expiration date, please visit the credits page of the AWS Billing and Cost Management Console or log into the AWS Activate Console.

Q. My AWS credits were used by mistake. Can I get more credits?
Unfortunately, the AWS Activate team is unable to apply more AWS credits to your account.

Q. Can I transfer or sell my AWS credits?
No. AWS credits cannot be transferred into another AWS account. You may not sell, license, rent, or transfer AWS credits. If you violate this policy, your AWS credits will be revoked. For more information, please refer to the AWS Activate Terms & Conditions.

Q. Can I share my AWS credits with associated accounts? How are AWS credits shared among parent and child accounts?
If you have enabled credit sharing in the AWS Billing and Cost Management Console, your AWS credits may be used by the parent account as well as any associated child accounts. If you wish to activate or deactivate credit sharing across your accounts, please follow the instructions here. Please note: credit sharing goes into effect the month after it was requested (the beginning of the next billing cycle).

Q. I have seen AWS Activate advertising up to $100,000 USD in AWS credits, but my AWS Activate Provider is only advertising $5,000 USD. How do I become eligible for the $100,000 USD in AWS credits?
Each AWS Activate Provider offers a different and in some cases, multiple AWS credit awards. In order to receive a larger amount of AWS credits, you must be associated with an AWS Activate provider that offers a larger AWS credit award.

Q. I have received multiple AWS Activate Portfolio offers that vary in credit amounts from the same AWS Activate Provider e.g. $5,000 USD, $25,000 USD, and $100,000 USD. If I accept one, will that make me ineligible for the others?
You can apply for AWS Activate Portfolio more than once as long as each application is 1) for a greater amount of AWS credits than your previous approved application, 2) you haven’t received the maximum lifetime value of $100,000 in AWS credits not including AWS Support credits, 3) you still meet the program criteria and 4) have a valid Org ID. For example, if you apply for and receive $100,000 USD in AWS credits, you are ineligible for additional AWS credit awards through Activate. If you apply for and receive $5,000 USD in AWS credits, you can apply for $25,000 USD in AWS credits as long as you are still affiliated with the Activate Provider at time of application. If approved you will receive $20,000 USD in AWS credits bringing you up to $25,000 USD in AWS credits.

Q. My credits are about to expire. Can you extend the expiration date of my AWS credits?
The AWS Activate team is unable to extend the expiration date of AWS credits, even if there are remaining credits left unused.

Q. Can my AWS credits be refunded or re-issued?
AWS credits cannot be refunded or re-issued into your AWS Account, even if your AWS credits were incorrectly used or accidentally consumed.

AWS Support Credits

Q. I received AWS Developer Support credits as part of my AWS Activate Founders benefits. Do I need to do anything to activate them?
Yes. First ensure you have a valid credit card associated with your AWS account. Next, choose “Select a Support Plan” on the AWS Developer Support page. This will enroll you into the AWS Developer Support plan. Once you have enrolled, your AWS Support plan credits are ready to be used. If you already have an AWS Developer Support plan, your AWS Support credits will be applied against your existing AWS Developer Support plan, starting on the date you receive your welcome email. Please monitor your usage and the expiration date of your AWS Developer Support credits. To avoid incurring an unintended fee when your credits have expired or been consumed, please downgrade to AWS Basic Support. The instructions to downgrade to AWS Basic Support can be found here.

Q. I received AWS Business Support credits as part of my AWS Activate Portfolio benefits. Do I need to subscribe to the AWS Business Support plan to use them?
No, you will be automatically enrolled into AWS Business Support on the day you receive your Welcome to Activate email. Please note - the AWS Activate team is unable to enroll multiple AWS accounts in AWS Business Support.

Q. I have received AWS Business Support credits as part of my AWS Activate Portfolio benefits. What happens if I already have an AWS Support plan?
If you are already enrolled into one of the AWS Support plans, we are unable to automatically enroll your AWS account into AWS Business Support. To enroll, please downgrade to AWS Basic Support then submit a request to enroll by visiting the AWS Activate Resource page.

Q. How do I open a support case using my AWS Support credits?
Your AWS Support credits are automatically added to your account. You may need to enroll into AWS Support so please check your Welcome to Activate email for additional information. Once enrolled, sign into the AWS Support Center. If your AWS Support credits have expired or been consumed, you will be unable to open a support case for free. For more information on AWS Support, click here.

Q. How does billing for AWS Support plans work?
AWS Support is billed once a month and is equal to a percentage of your total AWS Service charges for the corresponding month. Your AWS Support credits will offset your bill, until your AWS credits expire or have been consumed (whichever comes first). To learn more, click here.

Q. Can I use my AWS Support credits to cover AWS Business, Enterprise, or Reseller support plans or AWS Service bills?
No. AWS Support credits only cover the corresponding AWS Support plan the credits were issued under.

Q. What happens if my AWS Support credits run out or expire, but my AWS Support plan is still active?
If you consume all of your AWS Support credits, you will be charged for the cost of your AWS Support plan that is not covered by your Support credits. If you do not wish to continue with your Support plan, please stop the plan and downgrade to AWS Basic Support. The instructions to downgrade to Basic Support can be found here. For questions related to billing and support plans, contact AWS Support.

Q. How do I know when my AWS Support credits are expiring?
Please refer to your billing and credit usage on the AWS Activate Console or the AWS Billing and Cost Management Console to determine when your AWS Support credits expire. Your AWS Support credits can also be exhausted before they expire. If you exhaust your AWS Support credits and you don’t wish to continue with your AWS Support Plan, you must downgrade to AWS Basic Support to avoid incurring a fee. The instructions to downgrade to AWS Basic Support can be found here.

Q. Can I extend my AWS Support plan credits?
No. AWS Support plan credits can't be extended.

Q. Can I get more AWS Support credits?
The AWS Activate team is unable to apply more AWS Support credits to your account.

Q. Why did I not receive AWS Business Support credits?
Activate members can only benefit from AWS Business support credits one time only (first approved application). If you’ve received additional AWS credits through a subsequent application, you are not eligible to benefit from Business Support again.

AWS Activate Provider

Q. What is an AWS Activate Provider?
An AWS Activate Provider is a venture capital firm, angel investor, accelerator, incubator, or other startup-enabling organization that has partnered with AWS Activate to provide Activate benefits to their affiliated startups.


Q. I'm associated with a startup-enabling organization that’s not currently working with AWS Activate. Can they apply to become an AWS Activate Provider?
Yes. Please refer them to the AWS Activate Provider
webpage where they can learn more and apply. After we receive their application, a member of our startup team will contact them within seven to ten business days.

Q. I am a current AWS Activate Provider. Can I use the AWS Activate logo on my website?

As an Activate Provider, you need to comply with our Activate logo guidelines and receive permission from AWS in order to feature the AWS Activate logo on your website or marketing collateral. View the AWS Activate Logo Guidelines here and
email us (startups-marketing-activate@amazon.com) explaining how and where you would like to feature the logo. A member of AWS Activate will get back to you within five business days.

Q. How do I update my contact information or find out more information about my AWS Activate benefits?
Please reach out to your AWS representative.

Q. I submitted an AWS Activate Provider application and I have not received an update after 10 business days. Where can I get help?
Please submit a request by visiting the AWS Activate Resource page.

AWS Activate Console

Q. What is the Activate Console?
The Activate Console is a free AWS service to help startups build, grow, and scale on AWS. It provides personalized and recommended business and technical content, exclusive member-only offers, and the ability to track and monitor your AWS credits. Please click here to log in.


Q. Who can access the Activate Console? Do I need to do anything to get access?
The Activate Console is open to Activate members both past and present. To access the Activate Console, log into the AWS Console, and select "Activate for Startups" under Customer Enablement on the service menu. You can also navigate to the Activate Console by visiting the AWS Activate
website and clicking on “Log into the Activate Console.” If you are unable to log in, confirm that your account has the Activate Console IAM permission (activate:*) attached. This will enable you to view the Activate Console home page. To learn how to attach a policy to an IAM user, see Working with Policies.

Q. Is the Activate Console available globally?
Yes, the Activate Console is available globally except mainland China.


Q. What languages are supported?
The Activate Console is available in all AWS supported languages.


Q. What type of resources can I expect to find in the Activate Console?
There are various business and technical resources, including:

  • A cost and credit summary to view, track and monitor your AWS credits including expiry dates.
  • Personalized recommendation feed that recommends relevant AWS services, guides, training resources, startup programs, customer acquisition opportunities, and more.
  • Exclusive offers and discounts to help grow your business.
  • A Tech Hub that shows real-time updates on the health of your AWS environment, new and relevant AWS services, and 1-1 technical support options.


Q. How can I make the Activate Console more personalized to my needs?
Please update your Activate startup profile page. This will ensure we’re surfacing content most relevant to you.

Q. My credits have expired, but I was previously an active AWS Activate Portfolio member. Can I access the Activate Console?
Yes. All former Activate members can access the Activate Console. Please click here to log in.

Q. Do I need an AWS account to view the Activate Console?
Yes, the Activate Console is located within the AWS Management Console. Please use the AWS account associated with AWS Activate. If you have an AWS account but it isn’t active, contact AWS Support.

Q. Can I invite other startups I know to the Activate Console?
The Activate Console is currently only open to current and former Activate members. Please encourage other startups to apply for AWS Activate.

Q. I am an Activate Provider, can I use the Activate Console?
The Activate Console is open to Activate Portfolio and Founders - both current and former members.

Q. Can my team members also access the Activate Console?
Yes. In order for other users to have access to the Activate Console, they will need to 1) create an IAM user or use an existing IAM user account associated with your AWS account. For more information, see Creating an IAM User in the IAM user guide, and 2) grant the IAM user access to AWS Activate with the Activate Console IAM permission (activate:*) attached. To learn how to attach a policy to an IAM user, see Working with Policies.

Q. Are there specific IAM user roles I need to enable to access all resources on the Activate Console?
Yes. Access to the Activate Console is limited to accounts with the Activate Console IAM permission (activate:*) attached. Additional permissions are required to utilize all resources within the Activate Console (Trusted Advisor, Cost Explorer, etc). You will need to grant the IAM user these additional policy permissions to view the other benefits within the Activate Console: Cost data (ce:GetCostAndUsage), Trusted Advisor checks (support:*) and Personal Health Dashboard notifications (health:*). To learn how to attach a policy to an IAM user, see Working with Policies.

Q. Are Activate Console events logged to AWS CloudTrail?
Yes. The Activate Console logs the following actions to AWS CloudTrail as events - CreateForm, GetAccountContanct, GetContentInfo, GetCosts, GetCredits, GetMemberInfo, Get Program and PutMemberInfo.

Activate Console events originate from the following endpoint: activate.amazonaws.com. For more information about how to view events in AWS CloudTrail, see Viewing events with CloudTrail event history and the Creating a trail for your AWS Account in the AWS CloudTrail user guide.

Q. How do I redeem an AWS Activate Exclusive offer?
AWS partners with trusted organizations to bring Activate members exclusive offers that benefit your startup. Log into the AWS Activate Console and navigate to the Exclusive Offer tab where you can view all offers. Click on the offer you want to redeem and follow the instructions. The promo code for exclusive offers can be found in the url when being redirected to the exclusive offer landing page - it appears after the A3POPC label in the url.

Q. I am interested in providing my service as an AWS Activate Exclusive Offer for startups. How do I sign up?
If you are interested in becoming an AWS Activate Exclusive Offer Provider, please submit your inquiry (aws-activate-offers@amazon.com) and a member of AWS Activate team will get back to you within five business days.

Troubleshooting

Q. I have questions about my AWS billing and account. Where can I find answers?
For billing or account inquiries, please click
here to sign in and submit your billing or account request.

Q. I have problems accessing the self-paced labs. Where can I get help?
If you have trouble signing in, or if you experience any other technical difficulties with the self-paced labs, contact the Qwiklabs team (support@qwiklab.com) for immediate technical support.


Q. I applied for AWS credits through AWS Activate. However, they aren't showing up in my account. What could be causing this?
If you received a Welcome to Activate email, your AWS credits can be found in the credits section of the AWS Activate Console and your AWS Billing and Cost Management Console. If you have not heard from AWS Activate, your application is still being processed. Please check your emails including your junk folder for emails from the AWS Activate team. Please note - your credits will disappear from the AWS Billing and Cost Management Console once consumed or expired and will show as $0 USD in the AWS Activate Console.

Q. Why wasn’t my application approved?
There are many reasons why your application may not have been approved. The most common reason is that your application didn’t meet the program’s application criteria. This includes, but is not limited to 1) reached AWS Activate lifetime credit award of $100,000 in AWS credits; 2) applied using a different email address to the one used to set up your AWS account; 3) no fully functioning website or public profile; 4) duplicate application, 5) Org ID was not valid (specific to Activate Portfolio); 6) founded date is greater than 10 years; 7) inconsistent business information; 8) your new credit offer amount is the same or less than your previous credit offer; 9) your application was for the same credit offer you already received (you can only benefit from an AWS Activate Provider’s credit offer one time only), and 10) funding round is private equity or beyond Series A. Please refer to your application status notification email for more information.


Q. My application was declined because AWS Activate was unable to confirm my association with my AWS Activate Provider. What should I do?
Please contact your AWS Activate Provider and ask them to verify your association by responding to the Activate verification email. If your AWS Activate Provider is unable to find the email, please ask them reach out to their AWS representative.

Q. I am a current AWS Activate member. Can I use the AWS Activate logo on my website, or in external communications? Can our startup issue a press release communicating our acceptance into AWS Activate?
As an Activate member, you need to comply with our Activate logo guidelines and receive permission from AWS in order to feature the AWS Activate logo on your website or marketing collateral. This also applies to external communications including press releases that mention AWS Activate or AWS credits. View the AWS Activate Logo Guidelines
here and email us (startups-marketing-activate@amazon.com) explaining how and where you would like to feature the logo or mention AWS Activate. A member of AWS Activate will get back to you within five business days.

Q. I tired to apply for AWS Activate, but received a technical error. What should I do?
We recommended going through the steps below which will help resolve most issues. If you continue to experience technical issues, please allow 24 hours before applying again or visit our AWS Activate Resource page to submit a screenshot of the error message if the error persists.

1) Please ensure your AWS account is not suspended. If you need assistance with your AWS account, contact AWS Customer Support; 2) if you recently created a new AWS account, ensure your AWS account is fully activated with payment information entered. If you need assistance with your AWS account, contact AWS Customer Support; 3) if you have a China, Hong Kong, or Taiwan AWS account, please apply for the AWS Activate China program here; 4) sign out of your AWS account and clear your browser cache and cookies; 5) use a different web browser and ensure your web browser is updated to the latest version; and 6) sign into AWS with your root account credentials to apply. If you don’t have access to the root account and you use IAM user credentials to sign in to AWS, you must have administrator permissions to apply for Activate (the administrator IAM policy must be attached to your IAM user entity). Instructions can be found here.

Q. What is the status of my application?
We are unable to provide updates on the status of your application. On occasion, application processing can longer than normal, but rest assured, we are working through all of the applications as quick as we can. When you application has been processed, you will receive an email from AWS Activate.

Q. Where do I enter the Organization ID (Org ID) in the application form?
If you are applying for AWS Activate Founders, you do not need an Org ID to apply. If you are applying for AWS Activate Portfolio, please ensure you selected the Activate Portfolio application. There will be a Org ID field within that application.

Q. I have a China or Hong Kong AWS account but I am unable to apply for AWS Activate. Can you apply AWS credits into my AWS account?
Unfortunately, we are unable to apply AWS credits to your account. AWS startup customers in AWS China Regions should apply for the AWS Activate China program here.

Q. My AWS account is suspended. How do I apply for AWS Activate?
An active AWS account is required before applying for AWS Activate. To reactivate your suspended account, please follow the instructions listed here. For further assistance, please reach out to AWS Customer Support.

Q. I accidentally submitted the wrong AWS Activate application, or entered the wrong information in my application e.g., wrong AWS Account ID, or email address. How do I update or cancel my application?
The Activate team is unable to change or update your application after it has been submitted. Visit our AWS Activate Resource page and submit your request to cancel your application along so that you can complete a new application with the correct information.

Q. Why are my AWS credits not covering my outstanding AWS bills?
Your AWS credits may not apply to your AWS bills in the following circumstances: 1) you have fully consumed all of your AWS credits. To check your credit balance, please log into the AWS Activate Console; 2) AWS credits do not cover any fees or charges for Amazon Mechanical Turk, Ineligible AWS Support, AWS Marketplace, Amazon Route 53 domain name registration or transfer, any Services for mining for cryptocurrency, or any upfront fee for any Services such as Savings Plans and Reserved Instances (collectively, “Ineligible Services”); and 3) AWS credits cannot be used to offset or cover historical AWS bills. AWS credits are applied only to offset eligible AWS Services fees and charges incurred during or following the billing cycle in which you receive the credits.

Q: If I do not meet the criteria for AWS Activate, are there other programs at AWS that I may be eligible for?
If you do not meet the criteria for AWS Activate, we recommend the AWS Free Tier.

Q: Can I claim a portion of my AWS credits now, and receive the rest at a later time?
No. The amount of AWS credits you receive cannot be split or extended.

Q. I have reviewed the Activate FAQ and Activate website, but cannot find the answer to my question. Who should I contact?
We are here to help and answer any questions you might have. Visit our AWS Activate Resource page and submit your question along with your contact details. If your inquiry is unrelated to AWS Activate or if you need general AWS support, please reach out to AWS Customer Support.