Posted On: Jun 27, 2017
Amazon Connect is a simple to use, self-service, cloud-based contact center offering you can use to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. Setting up a cloud-based contact center with Amazon Connect requires just a few clicks in the Amazon Connect console, allowing your agents to take calls within minutes.
With Amazon Connect, there are no upfront payments or long-term commitments. There is no infrastructure to manage; you pay by the minute for Amazon Connect usage, plus any associated telephony services. You can set up your first Amazon Connect contact center using the AWS Free Tier.