Posted On: Feb 8, 2018

Amazon Connect customers can now use Speech Synthesis Markup Language (SSML) when using an Amazon Lex chatbot in their contact center, allowing them to personalize conversations with end users by modifying the chatbot voice. Using SSML tags, you can customize and control aspects of speech, such as pronunciation, volume, and speech rate. 

You can use SSML with Amazon Lex chatbots in the US-East (Northern Virginia) AWS region where the Amazon Lex and Amazon Connect services are available. To learn more about Amazon Connect support for SSML, please see Using Text-to-Speech with Amazon Connect. There are no additional charges to use SSML to customize your voice chatbot. You can find out more about Amazon Connect, a self-service, cloud contact center, by visiting the Amazon Connect website