Posted On: Dec 17, 2019

Amazon Connect is now available in the Europe (London) AWS Region, increasing the number of AWS Regions where Amazon Connect is available to six. The expansion into a new AWS Region provides you more options to provision your Amazon Connect cloud contact center with the other AWS services you use. You can now claim toll free and direct inward dial (DID) telephone numbers from twelve new countries.

Amazon Connect is an easy-to-use, self-service, cloud contact center service you can use to deliver more engaging customer service experiences. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. You can create an Amazon Connect cloud contact center with just a few clicks in the Amazon Connect console, allowing your agents to take calls and chats within minutes.

For a list of regions where Amazon Connect is available, see the AWS Region table. First time Amazon Connect customers can try the service by using the AWS Free Tier. Visit the Amazon Connect website to learn more about Amazon Connect.