Posted On: Feb 26, 2020
Starting today, telephony used in conjunction with Amazon Connect is billed on a per-second basis, after the first minute. This makes your telephony bill more precise resulting in savings of up to 5%.
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. You can set up a contact center with just a few clicks in the Amazon Connect console that can scale to support millions of customers.