Posted On: Feb 26, 2020

Starting today, telephony used in conjunction with Amazon Connect is billed on a per-second basis, after the first minute. This makes your telephony bill more precise resulting in savings of up to 5%.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. The self-service graphical interface makes it easy to design contact flows, manage agent utilization, and track performance metrics. You can set up a contact center with just a few clicks in the Amazon Connect console that can scale to support millions of customers.

For a list of regions where Amazon Connect is available, see the AWS Region table. First time Amazon Connect customers can try the service by using the AWS Free Tier. Visit the Amazon Connect website to learn more about Amazon Connect.