Posted On: Apr 17, 2020

Starting today, contact center admins can improve their Amazon Lex chatbots by configuring timeouts for each customer response in a conversation. The timeout determines how long the chatbot waits for the customer to finish speaking. For example, you might configure a short timeout for a yes/no question, but a longer timeout when asking for an address or credit card number, to give the customer more time to finish speaking.

Click here to learn more about using adjustable timeouts for Amazon Lex chatbots in Amazon Connect. There are no additional Amazon Connect or Amazon Lex charges to use timeouts. You can find out more about Amazon Connect, a self-service, cloud contact center, by visiting the Amazon Connect website.