Posted On: Jun 19, 2020

Amazon Connect enables customers to use Amazon Polly’s Neural Text-to-Speech Voices within their contact-center. These new voices deliver groundbreaking improvements in speech quality through a new machine learning approach, making automated conversations sound more lifelike by improving the pitch, inflection, intonation, and tempo. The new neural voices are available in eight US English, three UK English, one Spanish, and one Portuguese voice.

This feature is available in the US East (N. Virginia), US West (Oregon), and Asia Pacific (Sydney) regions and is included in the Amazon Connect service. There is no additional charge for using neural Text-to-Speech voices. To learn more, see the help documentation, or visit the Amazon Connect website.