Amazon Connect allows contact-centers to auto-resolve to the best voice

Posted on: Aug 20, 2020

You can now configure your Amazon Connect contact-center to automatically resolve to the best sounding version of a Polly Text-to-Speech (TTS) voice. Instead of manually updating the settings within every ‘Set voice’ block, administrators can configure their contact-center once and every TTS prompt would auto-resolve to the best available voice, saving time and effort. For example, businesses could have their contact-centers resolve to Joanna conversational without updating a single flow. To get started, select the best available voice toggle from within the Amazon Connect console. 

This feature is available in all AWS regions where Amazon Connect is offered. There is no additional charge for using neural Text-to-Speech voices. To learn more, see the help documentation, or visit the Amazon Connect website.