Posted On: Jun 22, 2021
Amazon Connect now allows you to enable Amazon Connect Customer Profiles in Canada (Central) region, equipping contact center agents with the most up to date information about the incoming contact to provide faster and more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications such as Salesforce, Amazon S3 and ServiceNow into a unified customer profile, delivered to agents at the beginning of the customer interaction.
With Amazon Connect Customer Profiles, you only pay for what you use based on the number of customer profiles. There are no required up-front payments, long-term commitments, or minimum monthly fees. To learn more, see the API reference guide, help documentation, visit our webpage or read the blog post.