Posted On: Oct 22, 2021

Amazon Connect now provides an API to programmatically create and manage hours of operation. Using this API, you can programmatically configure hours of operation which can be used in contact flows to decide which queue to route contacts to. Additionally, you can now delete hours of operation that are no longer required using the delete API. To learn more, see the API documentation.

Hours of operation API is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.