Posted On: Oct 29, 2021

Amazon Connect Chat now provides new APIs that allow you to create customized experiences for your customers by enabling you to subscribe to a real-time stream of chat messages. Using the new APIs, you can integrate Amazon Connect Chat with SMS solutions and third party messaging applications (e.g., Facebook Messenger, Twitter), enable mobile push notifications, and create analytics dashboards to monitor and track chat message activity. Messages are published via Amazon Simple Notification Service (Amazon SNS), and can be set up in a couple of clicks by going to the Amazon SNS console and creating a new SNS topic.

The message streaming APIs are available in all AWS regions where Amazon Connect is offered. There is no charge to use these APIs beyond standard per message fees and associated SNS usage. To learn more and get started, review the following resources: