Posted On: Nov 22, 2021
Amazon Connect now supports custom contact attributes as search filters on the contact search page. You can now add up to 15 custom contact attributes to the search filter and use them to build your search queries. For example, if you have created “AgentLocation” as a custom contact attribute, you can now use it as a search criterium, and search for contacts handled by Agents based in “Seattle”, by specifying “Seattle” as the target value. To learn more, see the Contact Search documentation.
Searching for contacts with custom attributes is available in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.