Posted On: Dec 22, 2021
The Amazon Connect Chat user interface now supports browser notifications through your customers’ web browser, improving customer satisfaction by letting the customer know when the agent has responded to their message. When your customer receives a new chat message while in another application or browser window, they will receive a notification through their web browser that they can easily click to view the message in the Chat user interface. This feature is supported out-of-the box without the need for manual configuration.
Amazon Connect Chat browser notifications is available in all AWS regions where Amazon Connect chat user interface is offered. To learn more and get started, visit the help documentation or the Amazon Connect website.