Posted On: May 25, 2022
Amazon Connect now allows you to use Amazon Connect Customer Profiles in the Africa (Cape Town) AWS region. When a customer contacts your customer service department, you can now provide your agents and interactive voice response (IVR) solutions with up to date information about the customer, enabling faster and more personalized customer service. Customer Profiles brings together customer information (e.g, address, purchase history, contact history) from multiple applications such as Salesforce, Amazon S3, and ServiceNow into a unified customer profile.
With Amazon Connect Customer Profiles, you only pay for what you use based on the number of customer profiles. There are no required up-front payments, long-term commitments, or minimum monthly fees. To learn more, see the API reference guide, help documentation, visit our webpage or read the blog post.