Posted On: May 31, 2022

Amazon Connect now supports high-volume outbound communications in the Asia Pacific (Sydney) AWS region, making it easy to contact from hundreds to millions of customers daily for communications like delivery notifications, marketing promotions, appointment reminders, or debt collection. Amazon Connect’s high-volume outbound communications for calls, text and emails gives organizations a simple, embedded, cost-effective way to proactively contact customers without having to integrate third-party tools. An optional integrated list management capability provided by Amazon Pinpoint can also be used to build customer journeys and multi-channel user experiences. With this launch, high-volume outbound calls can now be made to customers in Australia and New Zealand. This feature is available out-of-the box and can be enabled within the AWS Console.

With Amazon Connect high-volume outbound communications, you only pay-as-you-go for the high-volume outbound service usage, associated telephony charges and any monthly target audience charges via Amazon Pinpoint. There are no required up-front payments, long-term commitments, or minimum monthly fees. To learn more, visit our webpage or this blog post.