Posted On: May 5, 2022

Amazon Connect now supports up to six participants on a customer service call, enabling you to add all of the parties necessary to efficiently resolve the contact. For example, to help close a mortgage transaction, an agent at a financial services company can add a mortgage broker, the customer’s spouse, a translator, and a supervisor to the call to help resolve the issue quickly. This feature is available out-of-the box and can be enabled within the AWS Console.

This feature is available in all AWS regions where Amazon Connect is available and there is no additional charge beyond standard pricing for the Amazon Connect service usage and associated telephony charges. To learn more and get started, please refer to the help documentation or visit the Amazon Connect website.