Posted On: May 19, 2022
Incident Manager, a capability of AWS Systems Manager, announces expanded support for runbook automation to speed up incident diagnosis and resolution. AWS Systems Manager is the operations hub for your AWS applications and resources, helping you automate reactive processes to quickly diagnose and remediate operational issues. Customers can now build incident runbooks that automatically run remediation actions on the involved resources, such as turning on auto-scaling on a DynamoDB table that is approaching capacity before engaging the on-call engineer. Customers can also invoke additional runbooks directly from the Incident Manager console to help resolve the incident faster.
When an incident is started, Incident Manager can now populate runbook parameter values, such as the incident ID or AWS resources specified in CloudWatch alarms and EventBridge events. This enables customers to automate additional diagnosis or mitigation actions from their AWS Systems Manager Automation documents. The Incident Manager console tracks runbook progress and additional runbook executions to help organize your response.