Posted On: Dec 12, 2022

You can now enable granular access controls for queues by configuring resource tags within the Amazon Connect admin website. Tagging a queue allows you to configure granular permissions and define who is able to access a specific queue. For example, you can now tag queues with SupportLevel:Premium and then only let premium support managers see or edit these queues. To learn more about tagging queues and tag-based access controls, see the Connect Administrator Guide.

More granular access controls for queues within the Connect admin website is supported in all AWS regions where Amazon Connect is offered, except AWS GovCloud (US-West). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.