Posted On: Dec 12, 2022
You can now enable granular access controls for queues by configuring resource tags within the Amazon Connect admin website. Tagging a queue allows you to configure granular permissions and define who is able to access a specific queue. For example, you can now tag queues with SupportLevel:Premium and then only let premium support managers see or edit these queues. To learn more about tagging queues and tag-based access controls, see the Connect Administrator Guide.