Posted On: Feb 20, 2023
You can now use AWS PrivateLink to privately access Amazon Connect Cases from your Amazon Virtual Private Cloud (Amazon VPC) without using public IPs, and without requiring the public internet.
AWS PrivateLink provides private connectivity among VPCs, AWS services, and your on-premises networks, without exposing your traffic to the public internet. Now, you can manage your Amazon Connect Cases agents and admins without requiring an internet gateway in your VPC. AWS PrivateLink comes with private internet connectivity, security groups, and VPC endpoint policies to help meet your compliance requirements.
Amazon Connect Cases provides built-in case management capabilities that make it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require multiple customer conversations and follow-up tasks, all without having to build custom applications or integrate with third-party products.
To use AWS PrivateLink, create an interface VPC endpoint for Amazon Connect Cases in your VPC using the Amazon VPC console, EC2 SDK, or CLI. You can also access the VPC endpoint from on-premises environments or from other VPCs using AWS VPN, AWS Direct Connect, or VPC Peering.
Amazon Connect Cases is available in US East (N. Virginia), US West (Oregon), Europe (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central), and Europe (London) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.