Posted On: Feb 23, 2023

Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can quickly and easily build conversational bots (chatbots), virtual agents, and interactive voice response (IVR) systems. Amazon Lex is further enhancing the developer experience by providing eight pre-built bot templates, containing 50+ intents, that can be deployed in minutes. 

Amazon Lex’s pre-built bots provide real-life solutions that reduce the time it takes to deploy conversational AI solutions. Developers can simply modify existing intents, slots, and utterances to best fit their specific use case. In addition to showcasing different conversational flows, bot templates help developers learn and discover new Lex features by providing working examples of intent and slot-specific capabilities. Bot templates are available for five industry specific verticals: Financial Services, Insurance, Retail, Telecom, and Travel. To get started, log into the Lex Console, select the option for “Bot templates,” choose the appropriate business vertical, and follow the prompts. The new bot templates are available in all AWS regions where Amazon Lex V2 operates. To learn more about the real-life customers that have used these bot templates, go to “Use Cases” from the Amazon Lex homepage.