Posted On: Mar 20, 2023

Amazon Connect now provides the ability to configure multiple IAM roles that can be assigned to a single user when using SAML 2.0, enabling you to support user access from multiple identity providers simultaneously. For example, if you are migrating identity providers, you can configure multiple IAM roles associated to a single user and that user will be able to access Amazon Connect from both providers. To learn more about configuring IAM roles for SAML 2.0 in Amazon Connect, see the Amazon Connect Administrator Guide.

Support for multiple identity providers is available in the following AWS regions where Amazon Connect is offered: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (London), and Africa (Cape Town). To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.