Posted On: May 19, 2023
Amazon Connect now provides APIs to programmatically create and manage prompts. Prompts are audio files like on-hold music that can be customized and configured to play within call flows. With this launch, you can now programmatically create new custom prompts, or extract prompts stored within Amazon Connect and add them to your Amazon S3 bucket. Additionally, these APIs support AWS CloudTrail, AWS CloudFormation and tagging. To learn more about the new prompt APIs, see the Amazon Connect API reference guide. For more information on AWS CloudFormation, see Amazon Connect Resource Type Reference in the AWS CloudFormation User Guide.
This functionality is supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.