Posted On: Jul 14, 2023
Amazon Connect now provides APIs to programmatically delete routing profiles and queues. You can now remove routing profile and queue resources that are no longer applicable, streamlining your contact center as requirements change and you adapt to new strategies for call flows, agent groups and other routing configurations. Deleting unused resources also frees up capacity in your service limits, giving you room to create new routing profiles and queues.
To learn more about the new delete APIs for queues and routing profiles, see the Amazon Connect API reference guide. This functionality is supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.