Posted On: Sep 13, 2023
Amazon Connect now supports outbound campaigns in the Europe (Frankfurt) AWS region making it easier to proactively communicate across voice, SMS, and email for use cases such as delivery notifications, marketing promotions, appointment reminders, or debt collection. Communication capabilities include features such as point-of-dial checks, calling controls for time of day, time zone, number of attempts per contact, and predictive dialing with integrated voicemail detection. A list management capability provided by Amazon Pinpoint can also be used to build customer journeys and multi-channel user contact experiences. With this launch, high-volume outbound calls can now be made to customers in the United Kingdom, Italy and Spain from Amazon Connect instances located in Europe (Frankfurt) or Europe (London) AWS regions. Outbound campaigns can be enabled within the AWS Connect Console.
With Amazon Connect outbound campaigns, you only pay-as-you-go for the high-volume outbound service usage, associated telephony charges and any monthly target audience charges via Amazon Pinpoint. To learn more, visit our webpage.