Posted On: Nov 15, 2023
Amazon Connect launches a new hours of operation UI with an enhanced user experience, AWS CloudTrail coverage and tagging. Hours of operation let you indicate when your call center is open, and are used when building flows and routing contacts to agents. Now when your operating hours are configured or modified in the Amazon Connect admin website, a record of that activity is available in AWS CloudTrail for visibility, reporting, and compliance. You can answer questions such as, “what were our hours before that change?”, and “when was that schedule deleted?” To learn more about the new hours of operations page, see the Amazon Connect Administrator Guide and the AWS CloudTrail Documentation.
The updated hours of operation UI with CloudTrail support is supported in all AWS regions where Amazon Connect is offered. To learn more about accessing event histories in AWS CloudTrail, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.