Posted On: Dec 20, 2023

Amazon Connect now provides granular access controls using resource tags configured for hours of operation in the Connect admin website. For example, you can tag hours of operation with Division:HumanResources, and then only let HR administrators see and edit those work hours.

Hours of operation tag based access control is supported in all AWS regions where Amazon Connect is offered.

To learn more about hours of operation and tag based access controls, see the Amazon Connect Administrator Guide and the Amazon Connect API Reference. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.