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Generative AI

Availity enhances business efficiency with Amazon Q Business

Amazon Q Business enables Availity teams to quickly access organizational knowledge and accelerate decision-making while maintaining healthcare compliance standards
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Availity is the nation’s largest health information network, facilitating over 11 billion clinical, administrative, and financial transactions annually.
With our developer documentation and code scattered across enterprise data sources, such as Confluence and GitLab, we faced a significant challenge in discoverability and information retrieval. Our previous search capabilities required our teams to engage in time-consuming manual processes, such as reading long documents and code, asking questions in chat channels, and seeking the institutional knowledge. By implementing Amazon Q Business, we have experienced a transformative shift in our ability to access information efficiently across the data sources. Once in production, we estimate an exponential productivity improvement for our user community to find answers to questions and enable a more diverse group of contributors to participate in knowledge sharing.

Rob Warner

Director of AI Automation Development, Availity

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