AWS Partner Network (APN) Blog
Author: Ashutosh Dubey
How Infosys built AWS Generative AI based assistant for a healthcare payer company
Infosys developed a Generative AI Assistant using AWS services to help healthcare Customer Service Representatives (CSRs) handle customer inquiries more efficiently. The solution, which leverages Amazon Bedrock and Amazon Kendra, reduced query response times to 20 seconds, achieved 75%+ resolution rates, and cut CSR training time from 3 weeks to 1 week.