Author: Shashank Bangera

Amazon Logistics (AMZL) is the Amazon last-mile delivery network. The goal of AMZL is to provide customers with a seamless package delivery service across multiple geographies. AMZL plays a critical role in Amazon Transportation’s supply chain by using continuous improvement initiatives and creative thinking to ensure that millions of packages reach their destination as efficiently as possible. Amazon QuickSight reporting and BI infrastructure hosts more than 3,200 dashboards that are consumed by over 30,000 users across the company with average weekly active users of more than 17,500. Critical insights such as AMZL daily and weekly business reviews, operational metrics that help visualize corporate business outcomes and drivers, and operational insights for delivery station managers and AMZL leadership are all hosted in Amazon QuickSight, making it the one-stop shop for AMZL analytics and reporting. In this blog post, we share the challenges AMZL faced with their previous BI solution, their migration to QuickSight, and the best practices that helped the AMZL team to reduce costs and improve performance to help stakeholders make data-driven decisions.