Business Productivity
Category: Contact Center
Video-Call Escalation powered by Amazon Connect and Amazon Chime SDK
In late 2019 and early 2020, the concept of a “routine” shifted overnight in both professional and personal arenas. Terms like “social distancing”, “shelter at home”, and “quarantine” have become mainstream buzzwords, and many jobs normally accomplished in an office have moved to virtual settings. Making agents accessible through multiple channels (such as voice, chat, […]