Category: Contact Center

In late 2019 and early 2020, the concept of a “routine” shifted overnight in both professional and personal arenas. Terms like “social distancing”, “shelter at home”, and “quarantine” have become mainstream buzzwords, and many jobs normally accomplished in an office have moved to virtual settings. Making agents accessible through multiple channels (such as voice, chat, […]

This week, AWS will be at Enterprise Connect where we are excited to hear from customers and meet with our partners. We are also announcing new capabilities for our contact center and communications services – Amazon Connect, Amazon Chime, Alexa for Business, and Amazon WorkDocs. To learn more about these new capabilities – read on. […]