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Amit Borulkar

Author: Amit Borulkar

Amit is a Principal Solutions Architect with Amazon Web Services (AWS) focused on helping customers craft highly resilient and scalable cloud architectures which address their business problems. He also holds a Masters degree in Computer Science from North Carolina State University.

Priceline leverages generative AI in Amazon Connect to streamline the customer experience

Priceline leverages AI-powered conversational analytics in Amazon Connect Customer to streamline the customer experience

Priceline is a leader in online travel that pairs innovation with negotiation to help customers find best-in-class deals on flights, hotels, car rentals and cruises. As an online travel agency, Priceline works with a vast network of trusted travel suppliers worldwide to offer extensive inventory for our customers. In fact, Priceline offers over 1.2M accommodations […]