AWS Contact Center
Author: Nelson Martinez
Nelson Martinez is a Sr Specialist Solutions Architect at AWS, based in Seattle, specialized in Amazon Connect. With over 30 years of experience in Contact Center and Unified Communications, he works with global enterprises to implement cloud contact center solutions while collaborating with product teams on new service capabilities.
Enhance customer engagement with Amazon Connect multi-user in-app, web, and video calling
Amazon Connect multi-user in-app, web, and video calling capabilities enables multiple customers and agents to seamlessly participate in the same communication session. During an ongoing call initiated from a web browser or mobile application, participants can dynamically add more attendees, enhance the interaction with video capabilities, and share their screens. This solution transforms traditionally complex multi-user conversations into streamlined, collaborative experiences that drive better customer outcomes.