Author: Anatoly Mikhaylov

This post is a follow-up to How Zendesk tripled performance by moving a legacy system onto Amazon Aurora and Amazon Redshift. In this post, we go over the techniques we used to plan and upgrade major versions of Aurora PostgreSQL databases for Zendesk Explore with minimal customer downtime. We also discuss the performance optimizations we performed, the cost savings we achieved, and how we accomplished all of this within a period of 6 months. AWS Technical Account Managers played a significant role in helping us achieve these goals in a short period of time. The upgrade was performed successfully and without customer downtime.