Microsoft Workloads on AWS
Author: Makendran Gunasekaran
Makendran is a Technical Account Manager at Amazon Web Services, supporting Financial Services Industry customers in India. He specializes in Amazon Connect and AI/ML technologies, helping regulated enterprises build intelligent contact center solutions and well-architected cloud workloads. Outside of work, he enjoys exploring emerging tech trends, gaming, and hunting down the best biryani in Bengaluru.
Integrate Amazon Connect with AWS Managed AD via IAM Identity Center
Introduction In this post, you learn how to integrate Amazon Connect with Amazon Web Services (AWS) Managed Microsoft Active Directory (AD) using IAM Identity Center (formerly AWS SSO) with SAML-based authentication. This solution addresses a common challenge you might face when attempting to use your existing Microsoft Active Directory infrastructure for contact center authentication across […]