AWS Public Sector Blog
Author: Allen Spiegler
Allen Spiegler is the chief information officer (CIO) at the Los Angeles LGBT Center.
Supporting the LGBTQ+ communities of L.A. with scalable contact center solutions
The Los Angeles LGBT Center has cared for, championed, and celebrated lesbian, gay, bisexual, transgender, and queer (LGBTQ+) individuals and families in Los Angeles and beyond since 1969. Today, it provides direct services for more LGBTQ+ people than any other organization in the world. The center’s chief information officer, Allen Spiegler, shares how the nonprofit adopted Amazon Connect to scale their crucial contact center services to meet explosive demand—virtually overnight.