AWS Public Sector Blog
Author: Ashoo Shetty
Ashoo Shetty is a solutions architect at AWS. He is passionate about application modernization and building big data and analytical solutions. He guides customers to design and create innovative solutions that address customer business problems.
UT Austin connects students with answers faster using Amazon Connect
The College of Liberal Arts at University of Texas at Austin wanted to make it simple for students, faculty, and staff to contact support agents. This is how they built and scaled a contact center solution on AWS with Amazon Connect that reduced call wait time, cut costs, and more easily resolved technical issues — all while call volume more than quadrupled.