AWS Public Sector Blog
Author: Caleb Grode
Caleb is a solutions architect at AWS based in Denver, Colorado. He works with public sector customers to achieve their mission in serving citizens and is a real-time analytics specialist. Outside of work, he enjoys running, reading books, and video games.
How to effectively use AWS Support for public sector organizations
Learn how AWS Support can be contacted through three channels: web (email), live chat, and phone. Each method will open a support case. AWS addresses support cases based on severity of the reported issue and the human response times for your support tier.