AWS Public Sector Blog

Category: Amazon Q

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University of British Columbia Cloud Innovation Centre: Governing an innovation hub using AWS management services

In January 2020, Amazon Web Services (AWS) inaugurated a Cloud Innovation Centre (CIC) at the University of British Columbia (UBC). The CIC uses emerging technologies to solve real-world problems and has produced more than 50 prototypes in sectors like healthcare, education, and research. The Centre’s work has involved 300-plus AWS accounts across various groups, including external collaborators, UBC staff, students, and researchers. This post discusses the management of AWS in higher education institutions, emphasizing governance to securely foster innovation without compromising security and detailing policies and responsibilities for managing AWS accounts across projects and research.

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Responsible AI for mission-based organizations

Machine learning (ML) and artificial intelligence (AI) are transformative technologies, enabling organizations of all sizes to further their mission in ways not previously possible. But, it is critical to think responsibly about these technologies so that all users are treated fairly, data is appropriately protected, and individuals can make informed choices about consent. In this post, we discuss responsible AI and how you should think about your workloads. This approach will help ensure your AI systems are fair, transparent, and secure.

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Highlights from the 2024 AWS Summit Washington, DC keynote

Generative artificial intelligence (AI) innovation and inspiration dominated today’s AWS Summit Washington, DC keynote. But there was no shortage of newsworthy moments and key takeaways that extended beyond generative AI. Dave Levy, vice president of Worldwide Public Sector at Amazon Web Services (AWS), delivered the keynote and was joined onstage by three guest speakers who helped him set the tone for the annual two-day event that brings the public sector cloud community together in the nation’s capital.

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AWS announces $50 million Generative AI Impact Initiative for public sector organizations

Announced today by Amazon Web Services (AWS), the two-year, $50 million investment is designed to help public sector organizations – and those that directly support their technology needs – to accelerate innovation in support of critical missions using AWS generative AI services and infrastructure, such as Amazon Bedrock, Amazon Q, Amazon SageMaker, AWS HealthScribe, AWS Trainium, and AWS Inferentia.

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Improving government contact center agent experience with Amazon Connect

Peraton, an Amazon Web Services (AWS) Premier Partner, has worked with multiple government agencies to improve both customer and agent experiences using Amazon Connect. This post explores how Amazon Connect, the cloud contact center solution from AWS, delivers relevant information to agents through a unified experience to help government organizations and agencies of all sizes improve interaction with customers and employees.

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Powering the generative AI era: What you missed at the AWS Public Sector Symposium Brussels

On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. The no cost, in-person conference gathered cloud enthusiasts interested in the public sector for a day dedicated to deepening knowledge of how the cloud and generative artificial intelligence (AI) are transforming organizations and businesses around the world. Central to the event were the themes of generative AI, sustainability, security, and— importantly for Europe—digital sovereignty. Read this blog post for all of the key takeaways.

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Recapping the top announcements for K12 education from AWS re:Invent 2023

Amazon Web Services (AWS) made more than 140 announcements at re:Invent 2023. In this blog post, we’ll take key announcements from re:Invent and apply them to relevant K12 education use cases. From generative artificial intelligence (AI) to cost optimization, AWS can support your school, district, or educational service agency and enhance both the classroom and administrative experience.