AWS Public Sector Blog
Category: Amazon Lex
Amazon Connect helps departments of motor vehicles modernize call centers
In the last few years, many state motor vehicle departments agencies quickly transformed their processes and adopted new procedures to accommodate changes caused by the COVID-19 pandemic, like social distancing, contactless interactions, decreased staffing, and other constraints. Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. Learn how to use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience.
Fighting fraud and improper payments in real-time at the scale of federal expenditures
Since 2003, the US federal government has made approximately $1.7 trillion in improper payments, with an estimated $206 billion made in FY 2020 alone. Improper payments are now anticipated to increase proportionally to new levels of federal spending. How can agencies fight improper payments at this scale? And what tools can agencies use to address fraud, erroneous data submission and other causes of this problem? Agencies can use AWS to solve the multi-sided issues of payment integrity.
4 ways conversational AI and Amazon Lex help the public sector transform customer engagement
Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.
How to create a task-generating voicemail solution with Amazon Connect
It’s time consuming for public sector organizations to sort through packed voicemail inboxes, figure out how to respond, return calls, and take detailed records on each call. So AWS developed a scalable call center solution that allows organizations to streamline the entire call process – from call intake, to generating actionable insights for response with artificial intelligence, to detailed recordkeeping and storage. This blog post guides you through how to create this task-generating cloud call center solution with Amazon Connect.
5 ways higher education institutions get started transforming with the cloud
Higher education institutions that hadn’t previously considered the cloud prior to the pandemic are now investigating how to begin their cloud journey. In this blog post, we highlight some strategies and first projects to help higher education institutions get started with the Amazon Web Services (AWS) Cloud simply and efficiently.
BrainGuide uses cloud technology to empower people with knowledge and resources for brain health
Alzheimer’s, a progressive brain disease that gradually deteriorates memories and thinking skills, is one of the leading causes of death in the United States, according to nonprofit UsAgainstAlzheimer’s (UsA2). To help address the immense need for brain health information and insights, UsA2 recently launched BrainGuide working with AWS and Biogen. BrainGuide is a first-of-its-kind platform that empowers people with knowledge and resources to take the best next steps in managing their own or a loved one’s brain health.
Canadian government department serves public sector employees and organizations using AI-powered chatbot
As populations continue to grow, government departments around the world are exploring new ways to scale their delivery of client services. The Public Services Health & Safety Association (PSHSA), a transfer payment agency of the Ontario government’s Ministry of Labour Training and Skills Development, turned to an artificial intelligence (AI)-powered chatbot to better serve customers by addressing their occupational health and safety training and consulting questions.
Using artificial intelligence to help increase breast screening attendance
University Hospitals of North Midlands Trust’s Breast Care Unit approached Redmoor Health to discuss innovative ways to improve patient engagement. Turning to social media, the Health Innovation Campus at Lancaster University, Redmoor Health, and the National Health Service (NHS), began using Facebook to reach the at-risk demographic (women 49+ years old). Through this collaboration, they saw the number of patients attending vital breast screening appointments increase by 13% – among the best in the country.