Category: Messaging

Common Securitization Solutions (CSS), a joint Freddie Mac and Fannie Mae venture launched in 2013, supports a cornerstone of the American economy: home ownership. CSS built and now operates the largest and most advanced mortgage securitization platform in the US, supporting Freddie Mac and Fannie Mae’s 70 percent market share of the industry with flexibility, scalability, and security at its core. Read this blog post to learn how CSS uses Amazon Web Services (AWS) to power their solutions in the cloud.

Fleet managers can use Amazon Web Services (AWS) to ingest and analyze fleet driver data. In this post, we share how a large public transit agency in the United States worked with AWS to create a proof-of-concept (POC) to analyze operator behavior and improve its visibility of sudden acceleration-based events.

Credit unions face unique security, regulatory, and compliance obligations. These requirements mean that a sound cybersecurity posture is essential for credit unions across both cloud workloads and on-premises technology. Read this blog post to learn how Amazon Web Services (AWS) can help credit unions prepare for audits, assess security posture, and produce documentation for state or federal regulators.

With the help of Kyndryl and Amazon Web Services (AWS), Arizona’s Motor Vehicle Division (MVD) migrated its business service desk into Amazon Connect to improve customer service, increase efficiency, and save costs. Read this blog post to learn how the MVD continues innovating and enhancing services to better serve the people of Arizona.

In 2022, Intelsat — operator of one of the world’s largest integrated satellite and terrestrial networks and a leading provider of in-flight connectivity — collaborated with Amazon Web Services (AWS) to complete a post-acquisition domain migration from Gogo Commercial Aviation without impacting inflight experiences and other operations. This blog post shares the lessons learned from Intelsat’s successful domain migration with AWS.

After migrating to the cloud, USAID knew it could streamline its transcription process of its leader’s public remarks with cloud technology. Read this blog to learn how USAID created a solution with Amazon Transcribe, an artificial intelligence (AI)-powered service from Amazon Web Services (AWS), in collaboration with AWS Partner CloudShape that helps the agency transcribe and publish remarks in minutes.

In this blog post, learn how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e., phone call, SMS, or email), when a bus driver reports it. This solution uses AWS services like Amazon Connect and Amazon Pinpoint to create a solution in which a bus driver can call an automated system, report the bus breakdown, and start an outbound notification to parents notifying them of the event and potential delay. Through the same process, the system notifies parents that the bus is back in service or provides alternate instructions for student pickup.

With state Medicaid agencies (SMAs) contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. SMAs can support staff members and make sure members get their communications needs met by using AWS and cloud technology to introduce automation into their outreach process. Learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. For nearly a year, AWS has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, explore how AWS can help with automating returned mail to support members in keeping their coverage.

For the 67th consecutive year, the North American Aerospace Defense Command (NORAD) will put technology to work to track Santa and his reindeer as they make their famous trip around the world. On December 24—the night before Christmas—children everywhere can contact the NORAD Tracks Santa (NTS) program, supported by AWS and Amazon Connect, to receive live updates on Santa’s whereabouts.