AWS Public Sector Blog

Category: Messaging

Amazon Connect helps NORAD share Santa’s whereabouts this Christmas Eve

For the 67th consecutive year, the North American Aerospace Defense Command (NORAD) will put technology to work to track Santa and his reindeer as they make their famous trip around the world. On December 24—the night before Christmas—children everywhere can contact the NORAD Tracks Santa (NTS) program, supported by AWS and Amazon Connect, to receive live updates on Santa’s whereabouts.

traffic on the road

Amazon Connect helps departments of motor vehicles modernize call centers

In the last few years, many state motor vehicle departments agencies quickly transformed their processes and adopted new procedures to accommodate changes caused by the COVID-19 pandemic, like social distancing, contactless interactions, decreased staffing, and other constraints. Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. Learn how to use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience.

Reduce mean time to contain (MTTC) on incidents against digital citizen services

Reduce mean time to contain (MTTC) on incidents against digital citizen services

Attacks on digital citizen services can cause citizens to lose trust in their governments. Services such as real estate land title searches, emergency response, and more need to be operational in times of need. As an IT leader for digital citizen services, your mission to automate incident management runbooks is necessary. Learn how the automation of incident response starts with what you already have: your existing incident response runbook.

Amazon Connect achieves FedRAMP High authorization

AWS announced that Amazon Connect, its omnichannel cloud contact center service, has achieved FedRAMP Authorized status at the High Impact Level. FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. In this blog post, learn how to deploy a secure Amazon Connect contact center with conversational AI features to route callers and chatters to the agents best able to assist them.

Addressing federal record retention in mobile device messaging

Virtually all federal, state, and local government agencies are subject to various data retention and records management policies, regulations, and laws. AWS Wickr provides federal agencies with an innovative solution that can help them build public trust by protecting sensitive communications, while supporting the capture and management of records.  

Jacaranda Health advances maternal and infant health across Kenya and beyond with AWS

Jacaranda Health, a Kenya-based nonprofit organization, is on a mission to end preventable maternal and newborn deaths by deploying low-cost, sustainable solutions that improve the quality of care in government health systems. Jacaranda Health, a recipient of the 2021 AWS IMAGINE Grant award, uses AWS to power a health platform that uses artificial intelligence (AI) to connect mothers with timely information about pregnancy care, as well as potentially lifesaving advice and referrals to care facilities when it matters most.

How nonprofits can automate tax-exempt status across AWS accounts

Many nonprofits and other tax-exempt organizations need to make sure their tax status is correct across their Amazon Web Services (AWS) accounts. A new tax analyzer solution automatically detects the tax status of all AWS accounts across an organization. In this blog post, discover how this simple solution identifies which AWS accounts across an organization are paying sales tax, and learn how this solution can quickly remediate tax status by opening an AWS support case automatically.

How to deploy HL7-based provider notifications on AWS Cloud

Electronic notifications of patient events are a vital mechanism for care providers to improve care coordination and promote appropriate follow-up care in a timely manner. This post shows how a combination of Amazon Web Services (AWS) technologies, like AWS Lambda, Amazon Comprehend Medical, and AWS Fargate, can effectively manage and deliver actionable data to help healthcare customers deliver electronic notifications in a secure and efficient way.

Singapore’s IHiS scales vaccine operations with AWS to meet evolving on-the-ground requirements

To support Singapore’s national vaccination program, the Integrated Health Information Systems (IHiS) needed the capability to scale its systems to sustain significantly higher loads at very short notice. In addition, its teams needed to be able to develop and implement new features at speed to address evolving vaccination policies and changing, on-the-ground requirements. The agency turned to Amazon Web Services (AWS).

Automate security orchestration in AWS Security Hub with Trend Micro Cloud One

As organizations mature in their cybersecurity capabilities, they are looking to try and leverage automation to reduce the operational burden of alerting, detecting, and responding to threats. This blog post walks through how to combine findings from disparate security systems into a single operational view to help analysts identify, respond, and remediate existing threats while maintaining a dynamic response platform that scales with their environment.