Category: Messaging

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. For nearly a year, AWS has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, explore how AWS can help with automating returned mail to support members in keeping their coverage.

For the 67th consecutive year, the North American Aerospace Defense Command (NORAD) will put technology to work to track Santa and his reindeer as they make their famous trip around the world. On December 24—the night before Christmas—children everywhere can contact the NORAD Tracks Santa (NTS) program, supported by AWS and Amazon Connect, to receive live updates on Santa’s whereabouts.

In the last few years, many state motor vehicle departments agencies quickly transformed their processes and adopted new procedures to accommodate changes caused by the COVID-19 pandemic, like social distancing, contactless interactions, decreased staffing, and other constraints. Now, agencies can build upon these changes by modernizing their systems with intelligent automation—transitioning from reactive to proactive engagements with their citizens. Learn how to use AWS to connect and retrieve data either from an enterprise on-premises database or other third-party integration that allows for both a modernized outreach or an inbound customer experience.

Attacks on digital citizen services can cause citizens to lose trust in their governments. Services such as real estate land title searches, emergency response, and more need to be operational in times of need. As an IT leader for digital citizen services, your mission to automate incident management runbooks is necessary. Learn how the automation of incident response starts with what you already have: your existing incident response runbook.

AWS announced that Amazon Connect, its omnichannel cloud contact center service, has achieved FedRAMP Authorized status at the High Impact Level. FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. In this blog post, learn how to deploy a secure Amazon Connect contact center with conversational AI features to route callers and chatters to the agents best able to assist them.

Virtually all federal, state, and local government agencies are subject to various data retention and records management policies, regulations, and laws. AWS Wickr provides federal agencies with an innovative solution that can help them build public trust by protecting sensitive communications, while supporting the capture and management of records.  

Jacaranda Health, a Kenya-based nonprofit organization, is on a mission to end preventable maternal and newborn deaths by deploying low-cost, sustainable solutions that improve the quality of care in government health systems. Jacaranda Health, a recipient of the 2021 AWS IMAGINE Grant award, uses AWS to power a health platform that uses artificial intelligence (AI) to connect mothers with timely information about pregnancy care, as well as potentially lifesaving advice and referrals to care facilities when it matters most.

Many nonprofits and other tax-exempt organizations need to make sure their tax status is correct across their Amazon Web Services (AWS) accounts. A new tax analyzer solution automatically detects the tax status of all AWS accounts across an organization. In this blog post, discover how this simple solution identifies which AWS accounts across an organization are paying sales tax, and learn how this solution can quickly remediate tax status by opening an AWS support case automatically.

Electronic notifications of patient events are a vital mechanism for care providers to improve care coordination and promote appropriate follow-up care in a timely manner. This post shows how a combination of Amazon Web Services (AWS) technologies, like AWS Lambda, Amazon Comprehend Medical, and AWS Fargate, can effectively manage and deliver actionable data to help healthcare customers deliver electronic notifications in a secure and efficient way.

To support Singapore’s national vaccination program, the Integrated Health Information Systems (IHiS) needed the capability to scale its systems to sustain significantly higher loads at very short notice. In addition, its teams needed to be able to develop and implement new features at speed to address evolving vaccination policies and changing, on-the-ground requirements. The agency turned to Amazon Web Services (AWS).