AWS Messaging & Targeting Blog

Send real-time alerts using Amazon Pinpoint

Businesses need to send real-time notifications in order to take action when alerted of a critical situation. Examples could include anomaly detection, healthcare emergencies, operations failures, and fraud transactions. Email, SMS, and push notifications are often used to notify stakeholders in real-time. However, building a large-scale, real-time notification solution can be a complex and costly […]

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Adding WhatsApp as an Amazon Pinpoint Channel

Amazon Pinpoint recently announced the general availability of custom channels. Custom channels enable you to extend the capabilities of Amazon Pinpoint via a webhook or AWS Lambda function. Among many other possibilities, you can use custom channels to send messages to your customers through any API-enabled service, for example WhatsApp. With these new channels, you […]

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New account review process in the AWS Support Center for Amazon SES and Amazon Pinpoint

Note: This post was written by Dustin Taylor, an AWS Technical Program Manager for Amazon Pinpoint. Amazon Simple Email Service (SES) and Amazon Pinpoint have processes and systems in place to help protect AWS customers from issues that could damage their reputations as email senders. These systems alert customers about sending issues as early as […]

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Amazon Personalize optimizer using Amazon Pinpoint events

Note: This post was written by Ryan Lowe, an AWS Solution Architect and Chelsea Graf, Senior Pinpoint PM. This is the second of two posts in our series on personalization with Amazon Pinpoint. Today’s customer expects a high level of personalization in order to continue engaging with an enterprise.  Rather than a generalized marketing campaign, […]

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Template Personalization using Amazon Pinpoint

Note: This post was written by Ryan Lowe, an AWS Solution Architect and Chelsea Graf, a Senior PM for Amazon Pinpoint.  Today’s customer expects a high level of personalization in order to continue engaging with an enterprise. Using curated messaging, rather than a “one-size-fits-all” marketing campaign, an enterprise can lower churn rates, increase customer interaction, […]

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Using Short Message Service (SMS) for Mass Communications

Short Message Service (SMS) is a text-based component of the global wireless telephone network. Most consumers use SMS as part of Person-to-Person (P2P) communications in their personal lives, but Application-to-Person (A2P) communications are on the rise. A2P messaging enables an application to send a SMS directly to a customer. In 2019, over 1.2 trillion A2P […]

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Retrying Undelivered Voice Messages with Amazon Pinpoint

Note: This post was written by Murat Balkan, an AWS Senior Solutions Architect. Many of our customers use voice notifications to deliver mission-critical and time-sensitive messages to their users. Customers often configure their systems to retry delivery when these voice messages aren’t delivered the first time around. Other customers set up their systems to fall […]

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Creating a Seamless Handoff Between Amazon Pinpoint and Amazon Connect

Note: This post was written by Ilya Pupko, Senior Consultant for the AWS Digital User Engagement team. Time to read 5 minutes Learning level Intermediate (200) Services used Amazon Pinpoint, Amazon SNS, AWS Lambda, Amazon Lex, Amazon Connect Your customers deserve to have helpful communications with your brand, regardless of the channel that you use […]

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The value of using an Email Service Provider (ESP) for end customer communications

In the world of pervasive consumer chat and messaging applications, email has retained its place as a ubiquitous channel for end customer communications. The Radicati Group reports that email usage will continue to grow from an estimate of 3.9 billion users in 2019 to 4.4 billion in 2023.1 Email is a welcome (and preferred) conduit for […]

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Predictive Segmentation Using Amazon Pinpoint and Amazon SageMaker Solution

Note: This post was written by Ryan Lowe, an AWS Solution Architect and the author of the Predictive Segmentation Using Amazon Pinpoint and Amazon SageMaker Solution. Businesses increasingly find themselves spending more time competing for a decreasing share of customers’ attention. A natural result of this competition is an increase in the cost of acquiring […]

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