AWS Messaging & Targeting Blog

Retrying Undelivered Voice Messages with Amazon Pinpoint

Note: This post was written by Murat Balkan, an AWS Senior Solutions Architect. Many of our customers use voice notifications to deliver mission-critical and time-sensitive messages to their users. Customers often configure their systems to retry delivery when these voice messages aren’t delivered the first time around. Other customers set up their systems to fall […]

Read More

Creating a Seamless Handoff Between Amazon Pinpoint and Amazon Connect

Note: This post was written by Ilya Pupko, Senior Consultant for the AWS Digital User Engagement team. Time to read 5 minutes Learning level Intermediate (200) Services used Amazon Pinpoint, Amazon SNS, AWS Lambda, Amazon Lex, Amazon Connect Your customers deserve to have helpful communications with your brand, regardless of the channel that you use […]

Read More
amazon-pinpoint-event-triggers

The value of using an Email Service Provider (ESP) for end customer communications

In the world of pervasive consumer chat and messaging applications, email has retained its place as a ubiquitous channel for end customer communications. The Radicati Group reports that email usage will continue to grow from an estimate of 3.9 billion users in 2019 to 4.4 billion in 2023.1 Email is a welcome (and preferred) conduit for […]

Read More

Predictive Segmentation Using Amazon Pinpoint and Amazon SageMaker Solution

Note: This post was written by Ryan Lowe, an AWS Solution Architect and the author of the Predictive Segmentation Using Amazon Pinpoint and Amazon SageMaker Solution. Businesses increasingly find themselves spending more time competing for a decreasing share of customers’ attention. A natural result of this competition is an increase in the cost of acquiring […]

Read More

Building Your First Journey in Amazon Pinpoint

Note: This post was written by Zach Barbitta, the Product Lead for Pinpoint Journeys, and Josh Kahn, an AWS Solution Architect. We recently added a new feature called journeys to Amazon Pinpoint. With journeys, you can create fully automated, multi-step customer engagements through an easy to use, drag-and-drop interface. In this post, we’ll provide a […]

Read More

Visit the AWS Digital User Engagement team at AWS re:Invent 2019

AWS re:Invent 2019 is less than 50 days away, and that means it’s time to start planning your agenda. The Digital User Engagement team is hosting several builders sessions, chalk talks, and workshops this year. Come join us and learn more about using Amazon Pinpoint and Amazon SES to engage with and delight your customers. […]

Read More
amazon-pinpoint-voice

Sending Push Notifications to iOS 13 Devices with Amazon SNS

Note: This post was written by Alan Chuang, a Senior Product Manager on the AWS Messaging team. On September 19, 2019, Apple released iOS 13. This update introduced changes to the Apple Push Notification service (APNs) that can impact your existing workloads. Amazon SNS has made some changes that ensure uninterrupted delivery of push notifications […]

Read More
amazon-pinpoint-deliverability-dashboard

Predictive User Engagement using Amazon Pinpoint and Amazon Personalize

(Edited November 25, 2019)—We’ve updated this post to include a link to the official Predictive User Engagement solution page. Note: This post was written by John Burry, a Solution Architect on the AWS Customer Engagement team. Predictive User Engagement (PUE) refers to the integration of machine learning (ML) and customer engagement services. By implementing a […]

Read More

Forward Incoming Email to an External Destination

Note: This post was written by Vesselin Tzvetkov, an AWS Senior Security Architect, and by Rostislav Markov, an AWS Senior Engagement Manager. Amazon SES has included support for incoming email for several years now. However, some customers have told us that they need a solution for forwarding inbound emails to domains that aren’t managed by […]

Read More
amazon-pinpoint-voice

Sending Push Notifications to iOS 13 and watchOS 6 Devices

Last week, we made some changes to the way that Amazon Pinpoint sends Apple Push Notification service (APNs) push notifications. In June, Apple announced that push notifications sent to iOS 13 and watchOS devices would require the new apns-push-type header. APNs uses this header to determine whether a notification should be shown on the display […]

Read More